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Bitrix24 in the UAE · implementation and support

Bitrix24 in Dubai and the UAE, set up for how you work

We set Bitrix24 up the way it actually runs in the Emirates: dirhams and VAT on the deal card, WhatsApp as the first channel instead of a phone call, one portal in two languages and a calendar with local public holidays

Leave a request What implementation includes
Unified environment Processes and roles Turnkey implementation
Your workflow

Your whole UAE operation in one system

Bitrix24 brings sales, tasks, documents and correspondence into one place. For a company in the Emirates that also means currency, language and channels: amounts in dirhams, English and Russian in one portal, WhatsApp next to the client card

Processes and tasks

Tasks, stages and owners in one structure, with a calendar of UAE weekends and public holidays

CRM and deals

Clients, deals and the whole conversation in one place, amounts in dirhams, VAT on its own line

WhatsApp, telephony and email

WhatsApp threads, calls and emails attach themselves to the client card

Roles and access

Permissions follow the group structure: free zone, mainland and branches each see only their own

Analytics

Reports and dashboards on sales and processes, in dirhams and roubles at the same time

Automation

The system moves deals forward, sets tasks and reminds people on Dubai time

01 · Implementation

What the starter portal setup includes

The starter package gives you a working portal: the team starts on day one. Currency, time zone and language are set for the UAE from the start, while complex logic, integrations and extra workflows are quoted after the pre-project assessment

Company profile: details, dirhams, Dubai time zone
Adding users, up to 20
Structure of the company and its divisions
Roles, groups, and access rights
Security settings
CRM modules and reference books for your profile
Counterparty fields: TRN, licence, registration zone
Logic of cards and the sales funnel
Basic notifications and role logic
Introductory team training in English or Russian
Standard CRM setup
Implementation and setup
from 10 000 AED
Calculate implementation

Paid separately

  • -Bitrix24 license
  • -Paid third-party services
  • -Complex integrations
  • -Data migration
  • -Advanced analytics and dashboards
  • -Custom development
Complex projects

When one setup is not enough

Several entities in different zones, work across two markets at once, reporting requirements or processes that cross departments: a project like that starts with a pre-project assessment

At this stage we:

We work out how the company runs today
We map the processes and where departments hand over
We put together the architecture of the future portal
We show where the process tears and where money leaks
We put together the scope, an estimate in dirhams and a roadmap
Solutions for the UAE

Bitrix24 for the way business runs in Dubai

Real estate

Real estate agency in Dubai

Property Finder, Bayut and Dubizzle in the CRM, Trakheesi permits, RERA forms and commissions in AED

Learn more →Messaging

WhatsApp in Bitrix24

One number for the team through the official API, chats in the client record, response-time control

Learn more →Tax

VAT, dirhams and e-invoicing

5% VAT, TRN and currencies in the CRM, ready for electronic invoices from 2027

Learn more →Calls

Telephony in the UAE

Through a licensed du or e& line: calls from the CRM, call recordings, tasks for missed calls

Learn more →Choosing a CRM

Bitrix24 or Zoho CRM

An honest comparison: per-company or per-user pricing, own server, Zoho Books accounting

Learn more →Distribution

Distribution and wholesale

Warehouses and reservations, AED and USD price lists, dealers with credit limits and PDCs, sourcing with IntDoc

Learn more →Accounting

Accounting integration

Zoho Books, QuickBooks, Odoo and 1C: invoices from deals, payments and client balances in the CRM

Learn more →
02 · Process

How implementation works

1

Request analysis

We look at what you have now and where time is lost

2

Pre-project assessment

We describe the workflow and the architecture of the future portal

3

CRM setup

We build the processes, roles and automation

4

Team training

We show the team how to work in it, in their own language

5

Support and development

We stay on after launch and grow the system with you

03 · Support

Support packages

Clear packages by hours per month. Hours spent are visible to you, an hour beyond the package costs AED 250

5 hours per month
1 250 AED
small recurring tasks
Choose a package
Optimal
10 hours per month
2 300 AED
development and regular improvements
Choose a package
20 hours per month
4 200 AED
active work and growth
Choose a package

What is included in support

Managing users and access rights
Onboarding new employees
Changes to CRM entity settings
Changes to roles, groups and access
Updating processes and robots
Notifications and how the portal behaves
Email, telephony, WhatsApp
Advice on what Bitrix24 can do

Why MakeBiz

Full-cycle IT company in the UAE

Implementation, analytics, automation and AI agents in one team

We look at the business logic

We work with the company processes, not just with checkboxes in the settings

Implementation and support together

One team from launch to growth, with nobody passing you along

Request

Tell us about your company and task

Whether you need the starter setup or a large project, leave a request: we will go through your situation and propose a solution for your company in the UAE

+971 50 262 0927 Telegram @Anton_MakeBiz

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