VAT, dirhams and e-invoicing in Bitrix24
A CRM for a UAE company has to know the 5% VAT rate, the client's TRN and the deal currency, and from 2027 B2B invoices in the UAE go through the national e-invoicing system. We set up Bitrix24 so the invoice data is clean from the first deal and never retyped by hand in the accounting system
What we set up in the CRM
Currencies
AED as the base currency, with deals in USD, EUR or roubles. Management reports roll up in dirhams at the rate you set
Tax in products and invoices
The 5% rate in the catalogue, prices with or without VAT, and the tax amount as a separate line in the invoice and the deal. Products and services under a different regime get their own rate
Client details
TRN, legal name as in the licence, emirate, mainland or free zone. Required fields stop a deal from moving to invoicing until the details are complete
TRN check before the invoice
The TRN format is checked on entry and an empty or incomplete number is flagged. The mistake is caught in the CRM, not after the invoice has reached the client
Quotes and invoices
Quote and invoice templates in English and Russian, with the seller's and buyer's TRN, the amount before tax, the tax and the total
Reports
Revenue with and without VAT, by manager, business line and currency. Accounting sees the same numbers as sales
E-invoicing in the UAE: what changes
The UAE Ministry of Finance is making electronic invoices mandatory for B2B and B2G in phases. The invoice becomes a structured file in the PINT AE format (a Peppol standard), and for these transactions a PDF or paper no longer counts as an invoice. It is exchanged through accredited service providers (ASP) in a five-corner model: the seller, the seller's provider, the buyer's provider, the buyer and the FTA
- From 1 July 2026: pilot and voluntary adoption for any business, with no penalties
- Revenue of AED 50 million or more: appoint an ASP by 30 October 2026, mandatory from 1 January 2027
- All other businesses: appoint an ASP by 31 March 2027, mandatory from 1 July 2027
- Government entities: from 1 October 2027
- Failing to appoint a provider and implement the system: AED 5,000 for every month
Where Bitrix24 fits
The electronic invoice is produced by the accounting system and sent through the ASP; the CRM does not issue it. But almost every invoice error starts earlier, in the CRM: a wrong TRN, a client name that does not match the licence, a product without tax, an amount typed by hand. That is why we prepare the CRM in advance
- We clean up client details and the product catalogue with tax rates
- We connect Bitrix24 to your accounting system (Zoho Books, QuickBooks, Odoo or 1C) by API, so a deal becomes an invoice without retyping
- If the accounting system exposes the e-invoice status, it comes back to the deal: sent, accepted, rejected
- The choice of ASP and tax questions stay with your accountant: we handle the technical side
How the work goes
Data audit
We review how the CRM stores clients, products, taxes and currencies
Setup
Currencies, tax rates, required fields, invoice templates
Integration
The link to the accounting system and statuses back in the deal
Data clean-up
We complete TRNs and details for existing clients before your go-live date
This is not tax advice. Dates and requirements follow the timeline published by the UAE Ministry of Finance; check them with the FTA and your accountant before you switch